EchoAudit
Call quality should be explainable
EchoAudit at echoaudit.co is an AI-assisted quality assurance product for recorded sales and contact-centre calls. Its focus is reviewing conversations against custom scorecards, inspecting criterion-level findings and available supporting evidence, and preparing coaching feedback. Configurable benchmark expectations support checking framework changes against reference calls. AI findings support human review; they do not establish verified sales, activations or legal compliance.
Built around the review workflow
The product connects configurable call-quality frameworks with assessments, coaching feedback and benchmark comparisons. Its focus is helping teams examine call handling against their own standards.
Human judgement stays part of the process
Audio can be unclear, criteria can be ambiguous and models can disagree. A reviewable workflow makes those limitations visible and gives managers a basis for checking a result.
Who it is for
EchoAudit is intended for QA managers, contact-centre operations teams and sales leaders who need a structured way to assess recorded conversations and discuss improvements.