How the calibration guarantee works
Agreement is measured per call against the scoring rule and any tolerance agreed with your nominated reviewer in the written pilot scope before work starts. The scope also identifies a representative sample.
How agreement is measured
We report the number of sample calls meeting that rule divided by all calls in the agreed sample. Every result is recorded, including failed or unassessable calls, which do not count as agreement. Neither the sample nor the rule is changed after seeing results.
If fewer than 80% of calls in that sample meet the rule, the pilot fee is waived. Exactly 80% meets the threshold. Payment and first-month credit arrangements are documented in the written scope before you pay.
Find out what your best rep does that the rest don't.
Up to 500 calls scored in 10 working days, from US$3,500, with the calibration guarantee.
Book a 20-minute pilot call